Soft Skills

newestemailEmail Etiquette in the Workplace

Soft skills, sometimes known as people skills, is a term often associated with a person’s “EQ” (Emotional Intelligence Quotient). The ability to communicate effectively with people in a friendly way, particularly in business settings, is a soft skill.




Authoring Tools: Email Etiquette in the Workplace was developed with PowerPoint 2013 and Storyline 2.

A scenario-based soft skills tutorial.
Email Etiquette in the Workplace
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The learner receives the tutorial's learning objectives in a mock email.
Learning Objectives
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Storyline 2 makes it easy to zoom in on details.
Interactivity: the learner makes a choice of topics.
Select your topic
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The scenario: the learner is asked to click on the unprofessional elements in this email. Invisible "hotspots" cover the 4 elements the learner should select. When a correct selection is made, a balloon pop-up appears.
Hotspots interaction
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The learner clicks "Submit" when they feel they have identified all of the unprofessional elements. The learner receives immediate feedback.
Immediate feedback
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Interaction: The learner is asked to advise Sharon: should she open the attachment?
Yes or No
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Again, immediate feedback is provided for the learner.
Feedback 2
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